Our rates are considered to be reasonable within the Industry. Feel free to
contact us to discuss your particular requirements. Be advised that your
details remain totally confidential at all times.

Kindly peruse the following information, perhaps we could
assist you in some way ?

This allows for the sites patrons preferences to be gauged and non-performing
machines to be identified. Together with a view to relevant positions, denominations
and games, a submission is then prepared regarding suggested recommendations and
course of action. Other considerations involved are the number of gaming machines,
availability of space, dependence on gaming revenue and the sites future intentions
and preferences. A written report and rough plan is supplied at this time.

Discussions are generally then held to explore all avenues and the relative costs
involved.

Providing recommendations are successful, the relative denomination/game/
positional changes are explored more comprehensively to gain the most value/best
possible results for the site. All plans, documentation, liaison etc are then handled
on your behalf, with complete communication maintained with the site at all times.
All authority and documentation is held by the site, but prepared and submitted
on your behalf. This allows complete confidence in the task being undertaken and
saves time on behalf of the site.

Also it is envisaged that certain procedures undertaken on your behalf should
result in a cost/time/inconvenience saving result for the site.

All details from start to finish are handled on your behalf in a totally professional
manner.

Obviously the optimum benefits can be obtained with input at the initial planning
stages, however any site can be "redesigned" at any time. Our experience is
beneficial for several reasons, with our aim to increase your bottom line. We can
assist you in the following areas:

• Gaming Machine Layout


• Preferential Gaming Machine Positioning


• Preferred Game Denominations


• Position of Cashier/Change Booth


• Surveillance Positioning


• Types and Styles of Walls and Dividers


• Selection of Gaming Lighting


• Denomination Signage


• Atmosphere Enhancement

Also it should be noted that beneficial; re-arrangements can be possible without
any structural alterations to the site or Gaming Area, each site is different in
requirements and assessed accordingly.

These are only a few considerations that should be taken into account when
designing or re-designing a Gaming Area.

In the final result, any recommendations that will enhance the gaming operation
at your particular site are fully explored to ensure the best possible result.

All plans, documentation and liaison are handled on your behalf in a totally
professional manner.

The review is generally conducted on site as this allows for personal attention,
and accessibility. However, remote sites can also be accommodated.

A typed report is supplied to notify the site of existing or potential problems
(or lack thereof). Machine variances are diagnosed on an individual basis.

As an independent, this review allows complete confidence in the gaming
operations conducted on site, and has the potential to rectify minor problems
before major problems develop. Accountability is of paramount concern within
the gaming operation.

We believe this review to be a time saving and cost effective method for the
control of the gaming operations at the site, not to mention removal of the
worry, concern and innuendo that may be associated with discrepancies within
the gaming operations, thus ensuring a smooth operation for the site, and staff
involved.

Benefits to be gained:

• Swift location/rectification of any problems


• "Current" recommendations available monthly


• Cost effective


• Time saving


• Potential to limit any risk situation


• Back-up available at all times

The full "on site" training session for floor staff generally takes 4 – 5 hours,
and office staff training is dependant on the situation.

With regards to training at your site, our services are briefly outlined below:

• Designed specifically to your requirements


• Staff are more comfortable in their site


• Specific questions relating to your site can be addressed


• No limit on (staff) attendees


• Current "up to date" procedures


• Staff are trained in the correct procedures


• Legislative requirements are covered


• While on site other problems can be addressed


• Telephone backup is always available – FOC

These sessions are particularly useful as "refresher courses" for existing staff who
may have developed bad habits or received inadequate prior training.

Self esteem gained thru proficiency is an asset to any staff member and the site
involved.

• Cash Clearances


• Manual Payments (Cancelled Credits)


• Manual/Computerised Record Keeping


• Submission of Required QOGR Reports


• Compliance with QOGR Requirements


• Gaming Float Controls


• Understanding QOGR /or Licensed Monitoring Operators Computer Reports


• Action Taken Regarding "Discrepancies" in the Reports


• Servicing of Gaming Machines


• Customer Dispute Procedures

Exterior

Parking / Signage / Landscaping / Entrance / Cleanliness / Transport Facilities

Interior

Cleanliness / Signage / Position of Facilities / Conveniences / Prices / Security /
Air Conditioning / Lighting

Then During Trading Hours

Staff Attitude / Customer Service / Cleanliness / Security / Atmosphere /
Presentation / Gaming Procedures